Protect Your Investment

At Affinity Energy, we do more than just design, develop, install, and commission SCADA systems for mission critical facilities and renewable generation plants; we provide our customers with customized support plans to protect their SCADA or EPMS investment.

As your SCADA support partner, Affinity Energy’s support engineers remain dedicated to problem diagnosis, troubleshooting, and resolution.  Staying current with ever-changing standards, protocols, and cyber threats, our support plans will diminish your organization’s risk against unplanned downtime, financial loss, and potential damage to your reputation.

Support Plans to Fit Your Needs


Our Silver Plan is a foundational solution tailored to safeguard the investments of SCADA system owners. This plan focuses on enhancing system resilience through quarterly preventative maintenance, proactively identifying potential issues, and ensuring the overall health of the SCADA infrastructure.

The Silver Plan offers flexibility and stands out as a cost-effective choice, empowering SCADA owners to tailor support strategies based on preferences and operational needs. This plan ensures alignment with the customer’s preferred means of access, optimizing the maintenance approach to suit their specific needs.


Our Gold Plan is an advanced support package that builds upon the robust foundation of the Silver Plan to elevate SCADA system reliability. In addition to all the benefits offered by the Silver Plan, our Gold Plan customers enjoy expedited Field Support, reducing dispatch time by eliminating processing delays for service requests and purchase orders. Operational continuity is assured through meticulous Spare Parts management and streamlined configuration processes, enabling swift replacement of failed components to minimize downtime.

Designed for those prioritizing budget predictability, the Gold Plan minimizes costs related to Time and Materials services and parts. This comprehensive solution fortifies SCADA system resilience, offering customers an elevated tier of support for optimal performance and uninterrupted operations. The Gold Plan is a strategic investment in system health and reliability, perfectly aligning with the evolving needs of sophisticated SCADA environments.


Experience the pinnacle of comprehensive support with Affinity Energy’s Platinum Plan. Building on the Gold Plan benefits, our Platinum Plan introduces Remote Monitoring to proactively enhance system availability and reliability.

Features exclusive to our Platinum Plan include 24/7 Remote Urgent Issue Support & Dedicated Escalation Extension for rapid response during critical situations. Also enjoy Secure Online File Hosting for streamlined data access, comprehensive Documentation services, and Remote Monitoring Diagnostics to facilitate proactive issue resolution.

The Platinum Plan represents the epitome of tailored and proactive support, optimizing the performance, reliability, and security of the customer’s SCADA infrastructure.

Support Elements

Table containing Affinity Energy's Support Plan elements

Regardless of the support plan chosen, all support plan customers receive the following benefits:

  • Priority Response – Receive priority when allocating resources
  • Preventative Maintenance – Regular proactive system assessments conducted to evaluate the health of the SCADA system, providing recommendations for enhanced longevity
  • Ticketing System Access – request and track the status of issues using a secure online portal
  • Discounts on Additional Services – Save money on the purchase of additional services
Support Plan Brochure

Our Experience

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What Our Clients Say About Us

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Affinity Energy came to our aid without hesitation and as soon as humanly possible. They were flexible enough to work late hours on the weekend, and finished an entire day faster than we anticipated.

Walt Perryman

Operating Engineer at Jones Lang LaSalle

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Allan Evora

Contact us today to learn more about protecting your investment.

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