Support Plans

Support Plans

Customized Support Plans to Protect Your SCADA or EPMS Investment

At Affinity Energy, we do more than just design, develop, install, and commission SCADA systems for mission critical facilities and renewable generation plants; we provide our customers with customized support plans to help keep their systems running optimally.

Affinity Energy offers three support plans.

Silver: The entry-level support plan, including our minimum recommended support elements to protect your SCADA investment.

Gold: This plan further reduces system disruptions and downtime by including streamlined field support dispatch and replacing of failed or suspect parts. This plan is a good fit for owners who prefer a fixed budget, since additional costs due to T&M related services and parts is minimized.

Platinum: The ultimate support plan. This plan further increases the availability and reliability of a system by including remote monitoring and administration of your SCADA system, both useful features for owners with limited IT resources, or who prefer a single point of accountability.

Q&A with Support Plan Expert, Allan Evora

All support plan customers also receive the following benefits:

  • Priority – You receive the highest priority when allocating resources, and a customized routing within our technical support phone system.
  • Discounts on additional services – Save money on the purchase of additional services.
  • Ticketing system access – Request and track the status of issues using an online system.
  • Online file hosting service – All relevant system documents will be stored on a dedicated and secure web file host.

Our Experience

We have extensive experience providing support plans for:

  • Data centers
  • Healthcare facilities
  • Military bases and campuses
  • Manufacturing

 

Affinity Energy came to our aid without hesitation and as soon as humanly possible. They were flexible enough to work late hours on the weekend, and finished an entire day faster than we anticipated.

–Walt Perryman, Operating Engineer, Jones Lang LaSalle

Best of Breed Systems Support

As a vendor-neutral solutions provider, we are able to maintain support plans for a variety of SCADA and EPMS systems, including:

Ready to find out more?

Contact us today to discuss your project.